Prevent £1,200 Worth of Theft at a Shopping Centre in Worcester

A certified door supervisor stopped a shoplifter from stealing merchandise, saving the retailer significant losses.

Customer Name/Industry:

Shopping Centre / Retail / Worcester, UK

Product/Service Used

Retail Security Services with Certified Door Supervisors

Results

£1,200 worth of merchandise recovered
Theft prevented through situational awareness and intervention
Ongoing partnership with the shopping centre to ensure safety

Worcester, England, is a historic cathedral city, often referred to as the ‘Cape Town’ of Worcestershire. Known for its Georgian and medieval architecture, it enhances its scenic beauty along the banks of the River Severn. Numerous shopping centres have been established within the lush greenery of Worcester.

However, due to the rising risks of theft (shoplifting and organised retail crime), vandalism, assault and terrorism, the shopping centre has faced unexpected financial losses, store closures and compromised safety for both employees and customers.

This issue has occurred at one of the shopping centres in Worcester. Several retailers have been affected by theft and vandalism. The authorities have received several complaints from retailers. Although strict monitoring is in place, incidents, though rare, continue to occur, affecting the reputation of retailers and their financial stability, which cannot be overlooked.

Solution

The shopping centre management has contacted Innovative Security Solutions for a viable resolution. After an in-depth discussion with the management and a clear understanding of the situation, it was determined that the centre required a certified team of door supervisors.

We have deployed at least three to four qualified door supervisors or licensed security professionals. Since their arrival, the shopping centre has seen a dramatic improvement in security. Our professionals, with composure, handle any conflicts that arise, always guaranteeing that customers and staff adhere to the shopping centre’s policies and safety regulations.

Result & Benefits

One of the most notable achievements for the shopping centre was preventing a theft in one of the retailers’ stores. A male suspect was observed concealing merchandise within the store. The individual proceeded past all points of purchase without payment and attempted to exit the premises.

One of our hired door supervisors, through his situational awareness and observational skills, detected a shoplifting attempt. He immediately intervened physically. The suspect was caught with £1,200 worth of goods, attempting to flee with the unpaid items. Upon further investigation, the suspect was detained and the merchandise was recovered, pending the arrival of law enforcement.

Our door supervisor arrested him, documenting the shoplifting incident until the police arrived, saving the retailer a loss of £1,200.

Ongoing Relationship

Ever since, through our retail security services, we have built a solid partnership with one of the shopping centre premises in Worcester, England and continue to provide the highest level of security support.

If you’re facing similar security challenges, consider Innovative Security Solutions to safeguard your assets and ensure a secure shopping environment.