Manage Conflict and Prevent Violence in A&E department in a Renowned Birmingham Hospital
Customer:
Product/Service Used:
Results
- Violence Reduction: Reduced incidents of violence and harassment in the A&E department.
- De-escalation Success: Effective verbal de-escalation techniques led to safer working environments.
- Strong Partnership: A Strong connection between the security team and hospital management enhanced service quality.
Across the UK, statistics indicate that approximately 18,350 hospitals are operating as of 2023. Focusing on Birmingham, approximately 15 hospitals operate around the clock.
Although there was a slight decline in hospitals before 2015, development resumed after 2016 and hospitals have been growing ever since.
standards. Additionally, the nature of continuous emergencies leads to frequent conflicts.
According to NHS England research in 2024, 14.38% of NHS staff reported physical violence from patients, an increase from 13.88% in 2023.
25.08% of NHS staff reported physical violence from managers and 1.89% reported experiencing harassment, bullying or abuse.
The A&E department, in particular, experiences the highest incidence of anti-social behaviour.
To tackle conflicts, hospital management worldwide hires SIA-licensed security officers to tackle these situations.
A prominent hospital in Birmingham is struggling with a high incidence of anti-social behaviour in its A&E department.
After partnering with the hospital management, our team conducted a face-to-face session to better understand their needs. We then analysed the department’s situation and identified a high risk of conflict.
SIA-licensed door supervisors were assigned to the hospital’s A&E department to manage conflicts.
Solution
Our SIA-licensed door supervisors, using their strong verbal de-escalation skills, well manage conflict situations in real time.
The team remained highly observant, facilitating resolution between the conflicting parties.
The door supervisor team only resorts to force when absolutely necessary, carefully determining the appropriate response based on the severity of the situation.
Outcome
Through proactive observation, strong communication, de-escalation techniques and strict adherence to professional and legal protocols, the security team demonstrated exceptional conflict resolution skills.
Our partnership with hospital management is stronger than ever and continues to progress positively.
The hospital now operates smoothly, providing a peaceful and conflict-free environment for its patients.