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Case Study: 07

SIA-licensed Concierge Security in Birmingham Apartments Prevents Theft Attempt

Our well-trained Security Concierge Stopped Trespassers in the Apartments from Stealing Tenants’ Parcels.
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Customer:

Apartment Building, Birmingham

Product/Service Used:

SIA-Licensed Concierge Security Officers

Results

  • Incident Prevented: Successful interception of trespassers attempting to steal parcels
  • Enhanced Safety: Increased vigilance and monitoring reduced theft and vandalism
  • Security Response: Rapid action by SIA-licensed security officers
Introduction
Around 21% of people in Birmingham live in purpose-built flats or tenements. Birmingham ranks third, just after London and Manchester, with the highest number of apartment buildings. There is always a growing preference for high-density, centrally located apartments living in Birmingham.
Problems, Consequences & Hesitations:
With this growth of apartment buildings, the occurrence of trespassing, burglaries and unauthorised access becomes more prevalent, as well as an immediate concierge support for residents has also increased.

Tenants have become frequent targets of trespassers, leading to broken windows, graffiti and structural damage despite security measures and concerns have been raised.

This prompted landlords to implement more stringent security measures to mitigate theft risks and protect residents and the surroundings.

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The Solution

One apartment building in Birmingham needs reliable concierge security assistance. After teaming up with the client and understanding their apartment building concerns, we deployed certain SIA-licensed Concierge Security Officers. Our Concierge Security Guards, licensed by the Security Industry Authority (SIA), with their access control, emergency response and customer service skills, offer optimal assistance to both tenants and staff.

A Successful Response

One major success we delivered to the apartment building occurred when trespassers entered the premises.

The apartment building had no ‘secure package management system,’ which the two perpetrators exploited. Two parcels had been delivered by the actual delivery man to the lobby or mailroom but left unattended.

As the delivery person had left the parcels in a communal area while awaiting confirmation from the residents, the perpetrators seised the opportunity.

Once inside the lobby, they carefully searched the premises, stealing the parcel without detection.

Thanks to the vigilance of our concierge officer and their situational awareness skills, the two trespassers were immediately caught during the inspection.

Conclusion

Throughout our service, our SIA-licensed concierge officers manage all entry and exit points, actively monitor the premises via CCTV and serve as the building’s representatives, offering emergency responses when needed.

If you’re looking to implement an intelligent concierge security system alongside excellent customer service or an advanced security setup with SIA-licensed guards, Innovative Security Solutions is your partner.

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