Prevent £1,200 Worth of Theft at a Shopping Centre in Worcester
Customer Name/Industry:
Product/Service Used
Results
- £1,200 worth of merchandise recovered
- Theft prevented through situational awareness and intervention
- Ongoing partnership with the shopping centre to ensure safety
Worcester, England, is a historic cathedral city, often referred to as the ‘Cape Town’ of Worcestershire. Known for its Georgian and medieval architecture, it enhances its scenic beauty along the banks of the River Severn. Numerous shopping centres have been established within the lush greenery of Worcester.
Solution
The shopping centre management has contacted Innovative Security Solutions for a viable resolution. After an in-depth discussion with the management and a clear understanding of the situation, it was determined that the centre required a certified team of door supervisors.
We placed three to four qualified, SIA-licensed door supervisors across the facility. Professionally trained in conflict management, situational awareness and lawful intervention, our officers are the same calibre of personnel that underpin our wider manned guarding services — where a physical, trained presence on the ground remains the single most effective deterrent against theft, disorder and escalation.
Result & Benefits
Since their deployment, the shopping centre has seen a marked improvement in the security environment. In a busy retail environment where first impressions matter, our officers also bring the kind of composed, customer-facing professionalism that aligns closely with our approach across our concierge security services balancing visible deterrence with a welcoming, professional manner.
One of our hired door supervisors, through his situational awareness and observational skills, detected a shoplifting attempt. He immediately intervened physically. The suspect was caught with £1,200 worth of goods, attempting to flee with the unpaid items. Upon further investigation, the suspect was detained and the merchandise was recovered, pending the arrival of law enforcement.
Our door supervisor arrested him and documented the shoplifting incident until the police arrived, preventing a £1,200 loss for the retailer.
Ongoing Relationship
Ever since, through our retail security services, we have built a solid partnership with one of the shopping centre premises in Worcester, England and continue to provide the highest level of security support.